Cozy bar Salon POLICY

Salon Policies & Terms

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By booking an appointment, you acknowledge and agree to the following policies:

Health & Safety
•    If you are feeling unwell, experiencing cold or flu symptoms (including a lingering cough), please reschedule or cancel your appointment to ensure the health and safety of all clients.
•    If you arrive visibly unwell, we reserve the right to refuse service and reschedule your appointment.

Guest Policy
•    To maintain a relaxing and professional environment, guests, including children and pets, are not permitted in the treatment area.
•    If you have an exceptional circumstance and need to bring a guest, please discuss it before your appointment for approval.

Appointment Preparation
•    Use the bathroom before your appointment to ensure a smooth, uninterrupted session.
•    Arrive with clean, makeup-free lashes and brows. Avoid using skincare products, oil-based cleansers, or mascara before your appointment.
•    Do not wear contact lenses during your appointment, as they may cause irritation. Please bring glasses if needed.

Lash & Brow Room Etiquette
•    Remove your shoes before entering the treatment area.
•    Keep your phone on silent to maintain a calm and relaxing atmosphere.
•    Please arrive ready to relax—talking is welcome but limited movement is advised to ensure precision in application.

Aftercare & Follow-Up

•    To maintain the longevity of your lash and brow treatments, follow all aftercare instructions provided.
•    If you experience any issues with your lash extensions within 48 hours, please contact us immediately for assistance. After this period, adjustments may require a new appointment at an additional cost.

Punctuality

•    Please arrive on time for your appointment.
•    If you anticipate being late, inform us as soon as possible. Clients who are more than 15 minutes late may have their appointment shortened or rescheduled, with a late fee applied.
•    Arrivals 16 minutes or more late will be considered a no-show, and the appointment will be forfeited.

Booking Fees, Cancellations & Rescheduling

•    A $30 non-refundable deposit is required to secure your appointment. This deposit will go toward your total service cost.
•    Cancellations within 24 hours of your appointment will result in forfeiture of your deposit.
•    Rescheduling within 24 hours of your original appointment will incur a $20 rescheduling fee.
•    No-shows or last-minute cancellations may be subject to full service charges before future bookings can be made.

By booking an appointment, you agree to abide by these policies. Thank you for respecting our time and business!